Q: What is Ikko Audio and what products do you provide?
iKKO Technology is an audio company that specializes in high-quality audio products. We provide a range of products including In-Ear Monitors (IEMs), adapters, docking stations, headphones, TWS and speakers.
Q: How do I purchase your products?
You can purchase our products directly from our website. Simply add the product(s) you wish to purchase to your cart and follow the checkout process.
Q: What if I have questions or need help with my purchase?
If you have any questions or need assistance with your purchase, you can contact our customer support team by email (firstname.lastname@example.org) or through our website's contact page.
Q: What payment methods do you accept?
We accept payment by credit card, PayPal, Apple Pay and Google Pay.
Q: Is there a free trial available for your products?
Unfortunately, we do not offer a free trial for our products. However, we offer a 14-day return policy if you are not satisfied with your purchase.
Q: How long does it take to receive my order?
We offer free shipping and process orders within 3 days. Tracking information will be provided by email. For Brazil, only Registered mail, China EMS, or Epacket are available. Visit our Shipping page for more details. Contact us if you have any questions or concerns. Track your order on www.17track.net.
Q: What shipping methods do you offer?
We offer a range of shipping methods, including standard shipping and expedited shipping. Shipping times and rates will vary depending on your location and the shipping method you select.
Q: Do you offer international shipping?
Yes, we offer international shipping to most countries. Shipping rates and times will vary depending on your location.
Q: What is your return policy?
We offer a 30-day return policy for all products. If you are not satisfied with your purchase, you can return it for a refund or exchange. Please see our website for more information on our return policy.
Q: What if my order is lost or damaged during shipping?
If your order is lost or damaged during shipping, please contact our customer support team immediately. We will do our best to resolve the issue and ensure that you receive your order as quickly as possible.
Q: Can I cancel my order?
If you wish to cancel your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that we may not be able to cancel your order if it has already been shipped.
Q: Can I customize my order?
If you would like to customize your order, please contact our customer support team to discuss your options. We may be able to accommodate certain requests, but additional fees may apply.
Q: Do you offer a warranty on your products?
Yes, we offer a one-year warranty on all products. If you experience any issues with your product within one year of purchase, please contact our customer support team for assistance.
Q: Is my personal information secure when I make a purchase?
Yes, we take your privacy and security very seriously. Our website uses industry-standard encryption to protect your personal information during the checkout process.